Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.
The following comments are unedited and submitted as part of the online survey process.
Our sales rating is 4.7
Our rating is based on 17 comments from 32 reviews.
5.0
I got exceptional customer service AGAIN The MINI team were great and looked after me superbly from start to finish. Always wanting to please me, I would not buy from anywhere else. Highly recommended.
5.0
The dealership were great, they could not have been more helpful
5.0
First class experience, Lee and the team made the purchase a delight
5.0
I dealt with both Mark and Gavin at Rochdale and found them to be really nice and courteous.
5.0
All the staff were extremely courteous and helpful, nothing was too much trouble, took their time to explain everything clearly
5.0
Excellent. gavin the salesperson was patient and very knowledgeable. I gave him permission to shoot me if I tried to alter my specification
5.0
Mark Hurst was very friendly and helpful, but more importantly to me, had a great sense of humour
5.0
The car took a while to be delivered but I was given a courtesy car while I was waiting
5.0
Were a pleasure to buy a MINI from this dealership all staff were very helpful
5.0
The MINI dealer must be commended for their professionalism, but also how clear and helpful they were in helping me choose my new car
5.0
Extremely pleased with my experience at Williams Rochdale. All the staff and especially Gavin the sales representative who looked after me were wonderful and couldn't do enough tp make sure I had the best experience.
5.0
The car sales man, Gavin Young was excellent and knowledgable about the car he was selling me and showed confidence in what he was doing.
2.0
Was promised mini mats would be put in the car, got cheap non mini mats. Informed them there was a problem, said they would contact me but didn't
5.0
Dealership ensured that my test drive was in the exact vehicle that I intended to buy.
1.0
Car scheduled delivery was October. Log book shows it was checked 27 Oct however car was not collected until December garage incapable of arranging graphics promised at point of sale. Cost me £400 in interim travel service. No recompense receive
Our service rating is 4.4
Our rating is based on 21 comments from 52 reviews.
2.0
The minimum charge for my key to be coded and receptor unit was £490.
3.0
would not recommend williams to my freinds as problem not resolved with my car. no courtescar available either
5.0
always a great experience staff very friendly and helpful nice surroundings and car is always very clean
4.5
I had a burst tyre on a Saturday I had to wait until the Monday.
3.5
Service reception staff are always lovely, mechanically it's not always fixed though.
1.0
Computer not reset,service booklet not filled in or stamped
5.0
Always use this dealership, very helpful and friendly
1.0
Issue was with the snap in adaptor which I found out does not work with all the functions on the car. I paid for a valet and a number of scratches on my bonnet very unhappy
5.0
Dealership contacted us to notify us the carw as due for a service
3.5
KEPT WAITING FOR A WHILE TO CHECK IN MY MINI ALTHOUGH THERE APEARED TO BE MANY STAFF ABOUT
3.0
I would have liked an update earlier in the service. I had one phone call at the end of day, only after I had rang the garage on several occaisons.
5.0
Very proffessional customer service.
5.0
Staff always attentive and friendly. The waiting area inviting and comfortable. A complete contrast to the Mercedes dealership used by my husband.
4.0
They could have not made me wait so long.
5.0
Darren is very good . Im delighted with the staff at the dealership .
5.0
Good experience for over7 years and 4 vehicles.
5.0
All the staff were most helpful and polite. Food and snacks availablewere good and thoughtful.
2.5
The work should have been done in a day and by 5pm i had not recieved a call from the dealer. When i called at 5pm to advise i was going to pick the MINI up that i was advised they needed to keep the MINI for an extra day as work was not completed.
4.0
The car had not been washed when I got it back.