About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

129 ratings and 114 comments received in the last 90 days.

15 October 2026

5 ?? very pleased

15 October 2026

Fantastic outstanding Motorbility customer service from Sam and all at mini Williams Rochdale

13 October 2026

Very helpful nothing was a problem with sorting everything out

08 October 2026

Very friendly and helpful

06 October 2026

Excellent customer service from Billy at Williams Rochdale, he was patient, very knowledgeable and nothing was too much trouble, we didnt feel under any pressure and hes a great member of the team.

03 October 2026

Friendly and professional. Sam went the extra mile to ensure our experience was special.

03 October 2026

Sam was so helpful friendly and professional made me feel so welcome and comftable he kept me updated through out from ordering the car so happy with my overall experience

03 October 2026

Sam the salesperson was patient courteous and knowledgeable.The hand over was special and a big thank you to Sam.

03 October 2026

Sam was very friendly and extremely helpful.

03 October 2026

The service was excellent from start to finish. The salesperson was amazing and always kept me informed and updated every step of the way. Nothing was too much trouble, and the whole purchase and delivery experience was smooth and stress free.

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30 September 2026

All staff were welcoming and offered support and make sure we're comfortable. Liam took are of all details

29 September 2026

Very informative and efficient service

29 September 2026

Not as good as last time

27 September 2026

Fantastic service all round. Sam is a brilliant member of staff and it was great to catch up with Scott who I dealt with years ago. It felt like being one of the family. Couldn't fault a thing.

27 September 2026

Politely friendly staff showed us all features of the car and timely service.

27 September 2026

Excellent service throughout, really friendly, knowledgeable and kept me updated throughout the whole process. The unveiling was awesome! A big thanks to Sam and the team.

24 September 2026

Scott was very helpful and looked at various options every step of the way to help me make a decision

23 September 2026

Very responsive and helpful throughout

16 September 2026

Very happy with the whole experience. I was shown options for the mini I wanted and discussed finance options. When I came to collect my new mini Scott explained all the features and helped me with the app. I'm very happy with my new car!

13 September 2026

They looked after me from start to end. I was kept informed of when my mini would be delivered. I was shown around the car and it was set up for me. The service was very personal to me .

13 September 2026

Friendly and professional service

13 September 2026

Sam Levine was Friendly and helpful

10 September 2026

Kept informed the whole way through, very nice, easy, process

08 September 2026

Very impressed with the level of customer service from Wlliams Mini in Rochdale

02 September 2026

Sam at Rochdale was extremely helpful and listened to everything I wanted in a car and finance. He kept in touch with any updates and advice.

31 August 2026

No pushy sales techniques, friendly service

30 August 2026

Following a traumatic RTA when our previous mini was written off we returned to see Scott who had sold us that car. Again excellent and very sympathetic treatment bearing in mind my multiple injuries but needing to complete a new order ASAP.

18 August 2026

Excellent service from start to finish with Liam Martin. Left with the car I wanted and at the price I needed

05 August 2026

Sam went out of his way to make sure we had all the information we needed and make the purchase as smoothe as possible. After sales has been good too

04 August 2026

Advised around staying with convertible or having a hard top, test drive, and colour support Really helpful sales team

04 August 2026

Very efficient and helpful. All went very smoothly.

04 August 2026

Outstanding service. Very personable and knowledgeable. Scott knew us as soon as we walked in having bought previous minis off him. Scott is very friendly and makes customers feel comfortable

04 August 2026

I received excellent advice to enable my new car purchase

31 July 2026

The team at Mini Rochdale were all very friendly and helpful with the purchase of my new mini. It was a straightforward process and the mini is a lovely car.

30 July 2026

The process was quick, Liam was really helpful and kept me updated throughout the process. Handover of the car was explained really well and there have been further check-ins since.

30 July 2026

Sam at minimum was amazing. He was polite, friendly, engaging and very knowledgeable. He offered so much support, regular phone calls and updates about the delivery time for the car and he made us feel we could leave things to him.

26 July 2026

Always excellent customer service at Rochdale. liam was a pleasure to deal with.

18 October 2026

Very courteous staff, booking experience fine. However, communication must improve. I had no prior warning of my car potentially being out of action for up to 5-10 working days. Staff said she forgot to call me the day before I dropped the car off.

18 October 2026

Okay

17 October 2026

Great customer service from Amy in service department

16 October 2026

Everything was good.

13 October 2026

Every aspect went as expected. Amy is very clear on procedure and always helpful. She's very efficient at her role .

13 October 2026

Efficiently carried out from booking in to paying

11 October 2026

Great service & staff, really happy with my experience & Amy was brilliant thank you

08 October 2026

Friendly professional service

08 October 2026

As always, the service was excellent - staff are all so friendly, helpful and efficient.

06 October 2026

First class pleasant experience with tea n biscuits very pleasant staff on reception and soares

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06 October 2026

When my car couldn't be fixed straightaway I was provided with a courtesy car from the garage and then they sorted one through BMW Assist. I was kept informed of progress regularly.

05 October 2026

Great service , both before the job and the after service . Everyone I came in contact with were both knowledgeable and polite .

04 October 2026

Excellent comunication kept updated

04 October 2026

Very helpful

02 October 2026

No comment

30 September 2026

Was in for a break fluid service and all staff we delt with were welcoming and professional,the time we spent on site was minimal and the surroundings and refreshments were very good.took the time to visit the showroom to look what is on offer .

29 September 2026

Lovely staff and I was kept well informed about my beloved Mini ( aka Stormin Norman ??)

29 September 2026

Great Customer Service from Georgia, she kept me informed from start to finish. Great communication, personal, friendly service.

28 September 2026

It took all morning to mot

27 September 2026

Hi, my car was not washed or cleaned and usually this is done and when I spoke to customer service they advised it should have been done. Please can I bring my car back for this, thank you

26 September 2026

Very helpful and knowledgeable service. Smoothly handover.

26 September 2026

Because I have a grinding noise on my rear wheels since I picked it up . Mini now say I have to pay for inspection.

26 September 2026

Job done as requested. Finished on time

23 September 2026

The problem was known before the car wen to the service area,and was immediately rectified.

23 September 2026

Good service on time

21 September 2026

Very efficient and friendly.

18 September 2026

Liam was excellent from start to handover

16 September 2026

Sam was very helpful when test driving the mini countryman and on the day we picked it up.

16 September 2026

Done and dusted on the day, kept informed and no extras to pay for!

16 September 2026

Excellent service as always.

14 September 2026

Very efficient and good communication

14 September 2026

Easy to book. Excellent communication.

14 September 2026

Completely satisfied. All staff polite and helpful.

13 September 2026

the repair although only small, was paid for by BMW as i had only had the car 30 days, it was quick and efficient and they even cleaned for me as well, the woman who served me was lovely as well.

10 September 2026

No waiting list for appointment - its great, all prices given upfront, communication is great and so friendly staff, if you waiting its so lovely and relaxing place to sit and have a coffee or tea and snacks plus quality work done on the car

04 September 2026

Satisfied with whole service

04 September 2026

Everything explaoned in a way to understand and not rushed

03 September 2026

Always a good service, completely satisfied.

31 August 2026

Kept well informed by both service team and technicians - pleasant and professional service

30 August 2026

We had an excellent experience and Scott could not do enough for us in guiding us to pick the most suitable car

29 August 2026

Great pre service, work and repairs and post service. Efficient and friendly staff.

29 August 2026

The service from service staff is brilliant and will go the extra mile to please customers.

27 August 2026

All the arrangements for check in, courtesy car, progress and collection went to plan.

26 August 2026

Always reliable service

20 August 2026

I got a courtesy car it looked like somebody was living out of it the boot was full of foot ball stuff mens boots clothes all aftershave in the front food packets that had been eaten out off I couldn't get shopping the boot was that full

19 August 2026

MOTd my car at the agreed appointment time. Very good service. Good friendly efficient staff

18 August 2026

Car was serviced fairly quickly however it took longer for the car to be washed. I waited for the service and would have expected the service to take less less than 2.5 hours.

18 August 2026

I waited with my mini ( for service and first MOT) and was given a timescale for the work, which was adhered to. My appointment time of 10 am was very convenient, and I received confirmation email and timely reminders prior to the date.

18 August 2026

When I drove away from the service centre the oil warning light reported a problem. I returned to the centre and Amy Graziano immediately got the problem sorted.

17 August 2026

You had my husbands mobile as contact, I gave mine, advised records would be updated, but my husband all the updates about my car got the time it was with you

16 August 2026

Great service, ,professional and polite

15 August 2026

The repair went fine the day after you rang and I asked if you had the engine underneath cover off as it was hanging down the lady said she would find out I'm still waiting

12 August 2026

It was quick and easy to drop off and collect my car for its service. The staff were really friendly and helpful and explained everything clearly. I felt confident my car was in good hands.

10 August 2026

I purchased a new mini from Williams Rochdale. Everyone was very helpful. Scott ensured that the part ex of my vehicle and the hand over of the new mini went smoothly and was extremely patient explaining lots of the car's features and settings.

09 August 2026

Great service and team

08 August 2026

Was talked through everything, no problems when brought it in for service etc

07 August 2026

Efficient visit - prefer dealing with customer service assistants rather than the checkin machine

06 August 2026

I hadn't made an appointment beforehand as this was a random problem. However everyone was very accommodating and were able to solve the problem.

05 August 2026

Quick check in service. Polite organised staff

04 August 2026

Excellent service Scott was outstanding as always

04 August 2026

I went into the showroom with some questions & was given very good advice

04 August 2026

Car ready to pick upon delivery day

03 August 2026

I had a 90 min waiting appointment and the coffee machine was not filled until 60 mins in. The coffee was very good once it was. The actual change of brake fluid went very well.

01 August 2026

31 July 2026

I was completely satisfied. The MOT was done quickly, reasons for the fail were explained clearly, solutions were offered, and the issues were resolved efficiently.

30 July 2026

You didn't answer the phone to our call

30 July 2026

It was a stress free experience. I was kept fully informed

30 July 2026

Generally very good although the pricing of the service leaves a lot to be desired for an electric car with very few moving parts

29 July 2026

The problem was finally solved to my satisfaction

29 July 2026

Good customer service. Nice facilities for customers. Good communication. Job well done.

29 July 2026

No recommendations to improve

28 July 2026

Excellent customer service, highly professional, concise and clear explanations.

27 July 2026

Efficient service

26 July 2026

Really really friendly staff. I've been a loyal customer since 2012 buying several cars and everyone serviced by yourselves. This will continue to be my main dealer fo years to come.

25 July 2026

Vehicle was booked in at 08:30am I arrived at 08:05am, Only to be told my service advisor didn't start until 09:00am and to take a seat until then, asked if I could leave keys with them, was told NO . Until I said going to be late for work things ch

25 July 2026

Good customer service

24 July 2026

I was happy with the service on the whole but the payment link didn't come through in time so I ended up paying at the garage when collecting my car. There was a red flag that was therefore not brought to me attention until after I got home.

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FIND Williams Rochdale.

Address

Gorrels Way, At the end of the A627 (M), Rochdale, OL11 2PX

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 16:00

Please note that our Christmas opening hours are as follows:
24 December: Closed from 1pm
25 & 26 December: Closed
27 – 30 December: Open as Usual
31 December: Closed from 1pm
1 January: Closed
2 January: Normal Hours Resume

Phone

01706 393073

Map

Areas served

Rochdale as well as surrounding areas including Oldham, Ashton-under-Lyne, Heywood and Bacup

View map

Address

Gorrels Way, At the end of the A627 (M), Rochdale, OL11 2PX

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:30 - 12:30
Sun:CLOSED

Phone

01706 717700

Map

Areas served

Rochdale as well as surrounding areas including Oldham, Ashton-under-Lyne, Heywood and Bacup

View map